Refund policy
Return & Refund Policy
At The Sand Life Shop, all of our products are made to order specifically for you. Because of this, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
Damaged or Defective Items We stand behind the quality of our products. If your item arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery at rob@SandLifeShop.com with:
- Your order number
- A clear photo of the damaged or defective item
We will arrange a replacement or full refund at no cost to you.
Wrong Item Received If you received the wrong item, please contact us within 7 days of delivery and we'll make it right immediately.
Cancellations Orders can be cancelled within 24 hours of purchase. After that, your order has likely already entered production and cannot be cancelled.
Non-Returnable Items Because all items are custom printed on demand, we cannot accept returns for:
- Incorrect size ordered
- Change of mind
- Items that have been worn or washed
Contact Us For any issues with your order, please reach out to us at rob@SandLifeShop.com and we'll do our best to resolve it quickly.